Growing up in both Australia and China, Jess was exposed to different cultures from a young age. Among the ‘lost in translation’ moments, she developed a love for foreign languages - a passion which led her on French language exchanges in Belgium and France - developing her speaking skills and love of white chocolate croissants. Upon returning to Australia, Jess began studying French language and Gender/Cultural Studies at the University of Sydney.
Jess discovered her passion for customer service while working at NRMA, where she developed her sales, leadership and admin skills which prepared her for her role at Step Change. Here, she plays an important behind-the-scene role, keeping Step Change running smoothly so the rest of the team perform at their peak.
When she’s not busy being the team’s logistics ninja, Jess is constantly trying her hand at new things - from playing squash to learning to sing.