Privacy Policy

 

This Privacy Policy was last modified on 07/07.2016.
All information collected is used for continuous site improvement. By using this site, you demonstrate your agreement to Step Change’s collection and use of all information provided by you.

Purpose

The purpose of this Privacy Policy is to provide a summary of how, why and when personal information is collected, disclosed, used, stored and handled by Step Change. Step Change abides by the Australian Privacy Principles.

Personal Information Collection

Under no circumstance is the following information required from all users of the site. The users of the site have voluntarily given the information listed below. Any giving of the following information to Step Change by a user on the site, demonstrates the user’s agreement with and acceptance of the Privacy Policy as outlined on this page. Not every site user will have given Step Change access to all information fields listed below – users may choose to give only some of this information however first name, last name and email are mandatory fields in order for users to receive information, contact Step Change or send information to Step Change.

(a) First Name;
(b) Last Name;
(c) Email;
(d) Position;
(e) Company;
(f) Location Preference (Sydney, Perth or Brisbane);
(g) Phone;
(h) How can we help? (A description of how Step Change can be of service to the user);
(i) How did you find out about us? (A description of how the user came across Step Change)


Personal Information Use

The list of information provided above will be used to:

(a) Contact the user (only if the customer has expressed their desire to be contacted);
(b) Provide the services the user has asked for;
(c) Provide the user with information they have requested for;
(d) Maintain professional contact with the user (unless the user expresses otherwise);
(e) Provide any support services as needed;
(f) For any other purpose relating to the above

Collection Means

All information is collected through a user voluntarily providing the information by filling out a web form provided on the website.
 

Log Data

Log data that is collected by Step Change and shared with Squarespace includes but is not limited to:

(a) IP Address;
(b) Brower information (type and version);
(c) Types of pages;
(d) Time and date the user accessed the page;
(e) Any details relating to the above

Use and Disclosure of Information

Step Change will only use and disclose personal information for the purpose in which the information was initially collected. Any other circumstances in which the information will be used for relates only to internal auditing, administration or event lists. The information will not be distributed or shared with any other individual who is not bound by an NDA with Step change.

Direct Marketing

The information collected will be shared with Infusionsoft and Hubspot. Step Change will use Infusionsoft or Hubspot to send through the information that the user requested for. If a person does not wish to receive direct marketing information from Step Change, that individual can contact Step Change using the following contact details:
            Officer: Lina Lau
            Email: lina.lau@hellostepchange.com

Information Quality

From time to time, Step Change may use the information provided voluntarily by a particular user to contact the user to ensure their contact records are up to date. If Step Change is unable to contact the user, a written request may be sent through.

Security

Step Change ensures all information will remain private and confidential. All individuals who have access to the information provided by various users will be bound under an NDA with Step Change.

Complaints

Any complaints you may have regarding Step Change’s Privacy Policy may be directed to:
            Officer: Lina Lau
            Email: lina.lau@hellostepchange.com