Privacy Policy

This Privacy Policy was last modified on 19/03/2020.

We collect data from our users in the form of cookies or form data submissions. Form data submissions are used to generate a profile of your interests, and then target content to you through a range of channels, including LinkedIn, Facebook, or Google. Cookie submissions and tracking are used to measure your behaviour and improve our website performance. They can also be used to target content through display marketing.

By using this site, you demonstrate your agreement to Step Change’s collection and use of all information provided by you.


The purpose of this Privacy Policy is to provide a summary of how, why, and when personal information is collected, disclosed, used, stored, and handled by Step Change. Step Change abides by the Australian Privacy Principles.

Personal Information Collection

Under no circumstance is the following information required from all users of the site. The users of the site have voluntarily given the information listed below. Any giving of the following information to Step Change by a user on the site demonstrates the user’s agreement with and acceptance of the Privacy Policy as outlined on this page. Not every site user will have given Step Change access to all information fields listed below — users may choose to give only some of this information; however, first name, last name, and email are mandatory fields in order for users to receive information, contact Step Change, or send information to Step Change.

  • First Name
  • Last Name
  • Email
  • Position
  • Company
  • Location Preference
  • Phone
  • How can we help? (A description of how Step Change can be of service to the user)
  • How did you find out about us? (A description of how the user came across Step Change)

Personal Information Use

The list of information provided above will be used to:

  • Contact the user (only if the customer has expressed their desire to be contacted)
  • Provide the services the user has asked for
  • Provide the user with information they have requested for
  • Maintain professional contact with the user (unless the user expresses otherwise)
  • Provide any support services as needed
  • For any other purpose relating to the above

Collection Means

All information is collected through a user voluntarily providing the information by filling out a web form provided on the website.

Log Data

Log data that is collected by Step Change and shared with WordPress includes but is not limited to:

  • IP Address
  • Brower information (type and version)
  • Types of pages
  • Time and date the user accessed the page
  • Any details relating to the above

Use and Disclosure of Information

Step Change will only use and disclose personal information for the purpose in which the information was initially collected. Any other circumstances in which the information will be used for relates only to internal auditing, administration, or event lists. The information will not be distributed or shared with any other individual who is not bound by an NDA with Step change.

Direct Marketing

The information collected will be shared with Hubspot. Step Change will use Hubspot to send through the information that the user requested for. If a person does not wish to receive direct marketing information from Step Change, that individual can contact Step Change using the following contact details:

Officer: Magdalena Bishop
Email: [email protected]

Information Quality

From time to time, Step Change may use the information provided voluntarily by a particular user to contact the user to ensure their contact records are up to date. If Step Change is unable to contact the user, a written request may be sent through.


Step Change ensures all information will remain private and confidential. All individuals who have access to the information provided by various users will be bound under an NDA with Step Change.


Any complaints you may have regarding Step Change’s Privacy Policy may be directed to:
Officer: Magdalena Bishop
Email: [email protected]

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